Privacy Policy
Last updated: December 31, 2024
MC Software ("we", "our", or "us") operates the Plated mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
Information We Collect
We collect the following types of information:
- Account Information: When you sign in with Apple, we receive your email address and display name (if you choose to share it). We use this to create and manage your account.
- Photos: When you use our enhancement service, your food photos are uploaded to our servers for processing. Photos are processed by our AI system and stored temporarily to deliver results.
- Purchase Information: We record your in-app purchases, including subscription status and credit pack purchases, to manage your account credits and provide our services.
- Usage Data: We collect information about how you use the app, including enhancement history and job status.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our Service
- To process your photo enhancements using AI technology
- To manage your account and subscription
- To process transactions and send related information
- To provide customer support
- To detect, prevent, and address technical issues
Data Storage and Security
Your photos are stored securely on Cloudflare R2 servers. We implement appropriate security measures to protect your personal information. Enhanced photos are retained for 30 days to allow you to download them, after which they are automatically deleted.
Third-Party Services
We use the following third-party services to operate our app:
- Apple: For authentication (Sign in with Apple) and payment processing (In-App Purchases)
- OpenAI: For AI-powered photo enhancement processing
- Cloudflare: For secure image storage
- Vercel: For hosting our backend services
- Neon: For database services
Each of these services has their own privacy policies governing their use of data.
Data Retention
- Account data: Retained as long as your account is active
- Photos: Automatically deleted 30 days after processing
- Purchase records: Retained for legal and accounting purposes
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request deletion of your account and associated data
- Export your data
To exercise these rights, please contact us at support@plated.app.
Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@plated.app